CQ Video component works on author, not on publish | Adobe Higher Education
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JS_Bournival
JS_Bournival
Level 3
October 16, 2015
해결됨

CQ Video component works on author, not on publish

  • October 16, 2015
  • 7 답변들
  • 1765 조회

Strange problem.

I am trying to use CQ video component to insert an mp4 video in my page.  It works fine in my author env., but it's not loading on our publish instance.  What could be the problem?

Thank you for your help.

이 주제는 답변이 닫혔습니다.
최고의 답변: Sham_HC

Seems like you might not have activated the profile from author.  Try with tree activating /etc/designs/default so that your profiles configuration would be carried over to publish.

7 답변

JS_Bournival
JS_Bournival작성자
Level 3
October 16, 2015

As complement, I can access the targeted video directly, from the DAM.  But the player on the publish instance just won't load it.  No error in browser console.  I don't know how to debug this.

Dinu_Arya
Dinu_Arya
Level 6
October 16, 2015

Hi,

    I'm also using "Adobe CQ, Version 5.6.0.20130125 ". But I'm able to play video both in authoring and publishing modes.Make sure that ffmpeg is configured properly and profiles has been added.

 

Thanks,

Arya

Sham_HC
Sham_HC답변
Level 10
October 16, 2015

Seems like you might not have activated the profile from author.  Try with tree activating /etc/designs/default so that your profiles configuration would be carried over to publish.

smacdonald2008
smacdonald2008
Level 10
October 16, 2015

What version of CQ are you using?

JS_Bournival
JS_Bournival작성자
Level 3
October 16, 2015

 5.6.0.20130125

Is there a known problem about the component?

smacdonald2008
smacdonald2008
Level 10
October 16, 2015

I am looking into this if there is a known issue with the video component and if there is a workaround. 

smacdonald2008
smacdonald2008
Level 10
October 16, 2015

I would recommend opening a ticket for this issue. It works in author - but not in production. To open a ticket for AEM - go to this page and follow the instructions. 

http://helpx.adobe.com/marketing-cloud/experience-manager.html

See:

[img]DAYTICKET.png[/img]

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