Content doesn't load in touch UI edit mode, intermittently | Community
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desaiapoorva
March 9, 2022

Content doesn't load in touch UI edit mode, intermittently

  • March 9, 2022
  • 4 replies
  • 1340 views

We are not seeing any content on the page when opened in touch UI edit mode for some time, and it gets resolved by itself after some time, 

The only error that comes in error.log is 

08.03.2022 15:32:44.984 *ERROR* [10.48.0.19 [1646753564549] GET /editor.html/content/page_path.html HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught SlingException

there is  no stack trace available 

It loads fine in classic ui mode

 

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4 replies

Kiran_Vedantam
Community Advisor
Kiran_VedantamCommunity Advisor
Community Advisor
March 9, 2022

Hi @desaiapoorva 

 

Can you please let us know when are you experiencing this behavior? (like after an upgrade or any code change etc?). Also, let us know the version of AEM that you are working on.

 

Thanks,

Kiran Vedantam.

    D
    desaiapoorvaAuthor
    March 9, 2022

    Nothing from the behavior standpoint. It can happen at any point in time.

    We are currently having AEM 6.5 version with sp 6.5.6

      VeenaVikraman
      Community Advisor
      VeenaVikramanCommunity Advisor
      Community Advisor
      March 9, 2022

      @desaiapoorva  Is it happening on certain pages or it is across the sites ? If it is happening on certain pages only , it would be issue with components.

        D
        desaiapoorvaAuthor
        March 9, 2022

        @veenavikraman , this happens across the site 

          VeenaVikraman
          Community Advisor
          VeenaVikramanCommunity Advisor
          Community Advisor
          March 9, 2022

          I cannot say it with 100% surety but it could be installation error too. I am not sure. I have seen such issues long back. I re-installed the server and it worked for me. But since this is not your local server you are talking about may be you can try raising a service ticket with Adobe . 

            DEBAL_DAS
            DEBAL_DAS
            March 9, 2022

            You could follow the steps as suggested here -

             

            https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/slingrequestprocessorimpl-service-uncaught-slingexception-java/m-p/372008

            https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/uncaught-slingexception-error-while-starting-aem-6-2-instance/m-p/237951

             

            If you are having this issue with prod environment , then you need to talk to your manager, architect , admin team about the steps and prepare a execution plan.

             

              Pallavi_Shukla_
              Community Advisor
              Pallavi_Shukla_Community Advisor
              Community Advisor
              March 9, 2022

              @desaiapoorva 

               

              Can you please check the console logs of the browser once and compare HAR files of network calls while on TOUCH UI and on classic Mode?

               

              Moreover is the issue limited to your local or is on higher environements too ?

               

              Thanks,

              Pallavi Shukla

               

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