com.day.cq.mailer.MailingException: Invalid mail service configuration. | Community
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K
kiranv40650953
Level 3
January 7, 2019
Solved

com.day.cq.mailer.MailingException: Invalid mail service configuration.

  • January 7, 2019
  • 3 replies
  • 12760 views

Hi guys,

I'm facing mail configuration issue in AEM 6.4.2 only in TEST(no sample content)  but not in sandbox(with sample content).

I have checked configurations for both which are same and bundle are also mostly same.nly diff i can see is in TEST packmgr

and in sandbox packmgr

Please help me to resolve this issue.

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Best answer by aanchal-sikka

Since, you have visually validated the configs from OSGi console, existence of sample packages should not cause an issue.

Here are the few items you can try:

- Verify that the port is open on server using telnet <smtp_host> <smtp_port>

- Refresh/Restart "com.day.cq.cq-mailer" bundle

 

3 replies

smacdonald2008
smacdonald2008
Level 10
January 7, 2019

Are you trying to send email from an AEM Service. If so - you should use the MessageGatewayService API. It works fine. See this example that uses this API to send email messages. There is also a video...

Adobe Experience Manager Help | Creating an Adobe Experience Manager 6.4 custom workflow step that uses the MessageGatew…

See if this code works for you.

    K
    kiranv40650953Author
    Level 3
    January 8, 2019

    Hi Smacdonald,

    I'm trying to send email from AEM service and I'm using MessageGatewayService API to send emails.

    Here is my code

    Please let me know do we need any dependency related to core.wcm.components.all.

    Thanks,

    Kiran

      Gaurav-Behl
      Gaurav-Behl
      Level 10
      January 7, 2019

      It seems that you are using a custom smtp host to send emails. Check if that host is available ? Telnet on port 25 on that box itself-

      telnet <hostname> 25

      The error says invalid mail service configuration which means either hostname, user/pass, etc. is not configured or read properly. If possible, check line #270 of DefaultMailService.java and that's the rootcause. Compare the configurations of your sandbox vs this server.

        K
        kiranv40650953Author
        Level 3
        January 8, 2019

        Hi Gaurav,

        I'm using custom smtp host to send emails and which is available.

        Configuration for sandbox and test are same.Below are the screenshots.

        test

        Let me know if i need to do any changes.

        Thanks,

        Kiran

          K
          kiranv40650953Author
          Level 3
          January 10, 2019

          Could you try with a different smtp-host and from-address?

          Are these both servers (the one which works fine and other which doesn't work) setup on same box? Is it win/linux? Can you do telnet on these boxes to check if smtp-host and the host of your from-address are available?


          Hi Gaurav,

          We have access for only this host.In same box we have AEM 6.3 and 6.4 and In 6.3 it is working fine.Those are in linux machine.

          I have done ping command to host  and those are available.

          Please let me know further

          Thanks,

          Kiran

            aanchal-sikka
            Community Advisor
            aanchal-sikkaCommunity AdvisorAccepted solution
            Community Advisor
            December 5, 2023

            Since, you have visually validated the configs from OSGi console, existence of sample packages should not cause an issue.

            Here are the few items you can try:

            - Verify that the port is open on server using telnet <smtp_host> <smtp_port>

            - Refresh/Restart "com.day.cq.cq-mailer" bundle

             

            Aanchal Sikka
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