Solved

Cloud Manager - Error connecting to our backend systems

Forum|Forum|1 year ago
December 20, 2024
4 replies
988 views

Hi all,

I am getting the error "We are having trouble connecting to our backend systems. Please check https://status.adobe.com

When checking the same I get the below -

We have raised an Adobe ticket meanwhile.

Thanks in advance,

Nagesh

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by NageshRaja

Issue was due to the presence of the Pragma Header chrome extension.
It was added to debug request as it passed through CDN.

Removing the chrome extension resolved the issue!

NageshRajaAuthor

Already raised an Adobe ticket @arunpatidar, thanks!

sarav_prakash

Community Advisor

Yeah dont think this is forum question, likely tobe faced by other audiences. Is cloudmanager crashing only for your login or everyone under your org? Cloudmanager is working fine for my org and no recent outages reported at status.adobe.com.

This should be very specific to your org to be resolved with adobe ticket only.

R

Rajakp

New Member

Hi @nageshraja There are no Cloud Manager maintenance or other global challenges during the given window. There must be an issue with your licensing or organisation account.

NageshRajaAuthorAccepted solution

Issue was due to the presence of the Pragma Header chrome extension.
It was added to debug request as it passed through CDN.

Removing the chrome extension resolved the issue!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded