Chinese Translation of pptx file not rendering properly | Community
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VaishnaS1
Level 2
November 23, 2021
Solved

Chinese Translation of pptx file not rendering properly

  • November 23, 2021
  • 2 replies
  • 602 views

Hi,

In my current project, there is a pptx file which contains some Chinese text on its first page. But in the thumbnail, these characters are not properly rendered. Showing square boxes in place of Chinese characters.

We are currently using 6.5.9 .  Attaching pics for reference

 

 

.

 

Please help me figure out why it is not getting properly rendered.

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Best answer by TarunKumar

Hi @vaishnas1 ,

I believe AEM considering this as a special character and there is already an internal enhancement request(CQ-4273749) logged for this issue. If apporved, it should be included in the next major release for AEM(6.6).
Also check if  the error log, while uploading the asset. If you see something like below:

encoding Processing status returned failed with Error due to Invalid encode request.


then cause is that thumbnails and renditions are not generated properly because of special characters (e.g. ‘&’) in the filename. Remove the special char from file name.

Thanks
Tarun

2 replies

TarunKumar
Community Advisor
TarunKumarCommunity AdvisorAccepted solution
Community Advisor
February 7, 2024

Hi @vaishnas1 ,

I believe AEM considering this as a special character and there is already an internal enhancement request(CQ-4273749) logged for this issue. If apporved, it should be included in the next major release for AEM(6.6).
Also check if  the error log, while uploading the asset. If you see something like below:

encoding Processing status returned failed with Error due to Invalid encode request.


then cause is that thumbnails and renditions are not generated properly because of special characters (e.g. ‘&’) in the filename. Remove the special char from file name.

Thanks
Tarun

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    February 8, 2024

    @vaishnas1 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

    Kautuk Sahni
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