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Chat Tool For AEM

Forum|Forum|9 years ago
September 25, 2016
5 replies
7837 views

I have to implement chat functionality in AEM. Can anyone help me to analyze which chat tool support best result for AEM.

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Best answer by kautuk_sahni

Hi

I do not think so AEM have OOTB for chat component.

Option 1:-

But Livefyre can help you with this:-

Link:- https://answers.livefyre.com/developers/cms-plugins/livefyre-for-adobe-experience-manager/adobe-experience-manager/

// Using Livefyre apps including Chat, Maps, Galleries and Media Walls.

Option 2:-

You can very easily integrate 3rd party chat tools on AEM.

It is as simple as adding their JavaScript to the page.

Link:- https://www.tawk.to/

Link:- https://www.purechat.com

Link:- http://helpcenterlive.com/

I hope this will help you.

~kautuk

jantzen_b

Adobe Employee

Hello,

Thanks for stopping by the Marketing Cloud community. Questions around AEM will be best answered in the AEM section of our community. You can reach the AEM section at the following link

http://help-forums.adobe.com/content/adobeforums/en/experience-manager-forum.html

Thank you,

Jantzen

kautuk_sahni

Accepted solution

Community Manager

Hi

I do not think so AEM have OOTB for chat component.

Option 1:-

But Livefyre can help you with this:-

Link:- https://answers.livefyre.com/developers/cms-plugins/livefyre-for-adobe-experience-manager/adobe-experience-manager/

// Using Livefyre apps including Chat, Maps, Galleries and Media Walls.

Option 2:-

You can very easily integrate 3rd party chat tools on AEM.

It is as simple as adding their JavaScript to the page.

Link:- https://www.tawk.to/

Link:- https://www.purechat.com

Link:- http://helpcenterlive.com/

I hope this will help you.

~kautuk

Kautuk Sahni

link not working

Adobe Employee

Most live chat tools on the market focus on being easy to add to any web site by making integration client side, often just having to include a javascript library on the page and then placing an empty div and some inline javascript on the page. Generally you have to add the javascript library to either one of your existing client libraries or into the head of your files, and then have a component in the page that handles printing out the inline javascript and empty div.