Level 2

Change password is not working

Forum|Forum|5 years ago
June 30, 2020
5 replies
7618 views

Hi,

Change password is not working on the homepage. After password expiry am getting new fields to enter new password and reenter password. After submitting the form it is showing popup as password changed successfully. But password is not changing. Could any one please help on this issue.

Thanks in advance.

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vanegi

Adobe Employee

Are you changing the password on the homescreen, before logged in into AEM? Do you see any logging in error.log file for this time?

vanegi

Adobe Employee

For the error you have mentioned "com.adobe.granite.security.user.internal.audit.AuditAuthorizableAction Password for User 'username' was changed" in AEM", it seems that you need to reset your password. Try the approach given here:- https://medium.com/techinpieces/how-to-change-user-password-on-aem-when-passwordvalidationaction-is-enabled-in-osgi-2a6fba647ab2

N

Nivesh_JAuthor

Level 2

Unable to resolve with this approach also.
Getting same issue.
Getting success message but password is not changing

Vijayalakshmi_S

Level 10

Hi @nivesh_j,

Could you please elaborate on the change password functionality.

Is it a custom component that you have developed?

If yes, backend mechanism for handling the same.

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Nivesh_JAuthor

Level 2

Hi,

Thanks for the response,

It is not custom component, if the user password the expires aem have password change functionality in login page. So one my account password got expired and trying to change the password. Able to get the message like password got changed successfully but password is not changed.

tatvam

Level 2

When you say homepage, this is AEM Admin page?

Or is the homepage part of the site you built on AEM?

In any case, for such errors, you need to troubleshoot, starting with the logs.

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Nivesh_JAuthor

Level 2

Hi Tatvam, Thanks for the response. It is AEM login page provided by adobe only. Not getting any errors in logs and in console

Nirmal_Jose

Adobe Employee

I have faced this issue in 6.2 when the password was not matching the password policies. Please try with a simple password adhering to to the standards, some special character may be the culprit. You can verify it by logging in into AEM with a different user and then trying to change via user administration console.

If you can't login with any user, then its a problem with the AEM instance and you need to check the logs to understand what has gone wrong.