Realizing success in customer experience management (CXM) is a path best traversed with an experienced guide. Adobe’s consulting services help our customers maximize their Adobe investment with a foundation built on customer experience, powered by a global network of certified experts that help clients such as TELUS, 24-Hour Fitness, Software AG, and Tourism of Australia exceed their customers’ expectations at every touchpoint.
Forrester recently evaluated 12 vendors across 24 criteria for strength of overall offering, market presence and strategy for The Forrester Wave™: Adobe Implementation Services, Q2 2020 report. We are excited to share that Adobe’s consulting services were named a leader in The Forrester Wave™: Adobe Implementation Services, Q2 2020 along with five of our partners. At Adobe, we are proud of our extensive partner ecosystem which plays an important role alongside Adobe in our customers’ experience-led business transformations. The Adobe professional services team provides solutions that are complementary to our partners. In fact, in many situations we’ll work together with partners to deliver the optimum approach for our joint customers.
The results are in
Adobe received the highest possible scores in the following criteria:
1. 5 out of 5 in Adobe Experience Platform capabilities and Adobe Sensei capabilities
2. 5 out of 5 in Adobe Marketing Cloud capabilities, Adobe Commerce Cloud/ Magento capabilities, Adobe Advertising Cloud capabilities, Partner ecosystem, Prebuilt Adobe assets and accelerators, Certified Expert Headcount, Certified Expert Product Coverage, Specializations and Operations Capabilities
3. 5 out of 5 in market presence category