[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation. | Community
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manovinayaka757
manovinayaka757
Level 3
November 6, 2017

[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation.

  • November 6, 2017
  • 1 reply
  • 6180 views

We are unable to fetch content from AEM from campaign. Please find the below case information. I raised a ticket with Neolane, but there is no response.

If someone who has encountered, please provide some information on how to resolve this.

Environment Information:

AEM version : 6.2

Adobe Campaign version : 6.1

Adobe campaign Hybrid Model

Adobe campaign Mid sourcing deployment model

Adobe campaign on premise marketing wfserver build number: 8861

Adobe campaign client console build number: 8861

CASE:

I created a campaign in AEM 6.2 and then tried to fetch the content created for the campaign in Campaign client console, but this ended in error:

I followd the steps mentioned in the following documentation.

Integrating with Adobe Campaign 6.1

During delivery creation, upon clicking the "Synchronise" button, I get the following error as shown in the screen shot.

Server LOG:

14:41:45 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)

14:41:45 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.

SCREEN SHOT:

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    1 reply

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    November 6, 2017

    /content/campaignsTry Following:

    1. Check the AEM "campaign-remote" user permissions

    2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.

        A switch from localhost to an IP-address solved this issue.

         Source:- Troubleshooting your Adobe Campaign Integration

    3. Check the existence of path /content/campaigns

    4. Make sure No firewall blocking access between AEM and ACS.

    ~kautuk

    Kautuk Sahni
      manovinayaka757
      manovinayaka757Author
      Level 3
      November 13, 2017

      Hi kautuksahni​,

      As per the below post, Is campaign-api mandatory? By default I only find campaign-remote user ?

      Should I create campaign-api user with the same set of permissions as campaign-remote user ?

      AEM email content synchronization issues

      Regards,

      Mano

      manovinayaka757
      manovinayaka757Author
      Level 3
      November 15, 2017

      Hi

      I think the solution is to install AEM and Campaign on the same VM and TRY it.

      I saw an internal thread also having similar issue. Let me try to reachout those folks to help you here. But meanwhile try above and create a support ticket.

      ~kautuk


      Hi kautuksahni​,

      I cannot have AEM and campaign within the same VM, as per my organisation's architecture. I had already raised the ticket with support team last week, but they do not have an answer.

      Moreover my AEM server is in Linux and I had a lot of dependency issues with the rpm for build 8861, so we finally gave up and moved to windows server and we made progress with the setup.

      The AEM campaign json URL as mentioned in my previous post is accessible from a browser within the campaign windows server. I am able to ping my AEM server IP address as well.

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