[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation. | Community
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manovinayaka757
manovinayaka757
Level 3
November 6, 2017

[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation.

  • November 6, 2017
  • 1 reply
  • 6180 views

We are unable to fetch content from AEM from campaign. Please find the below case information. I raised a ticket with Neolane, but there is no response.

If someone who has encountered, please provide some information on how to resolve this.

Environment Information:

AEM version : 6.2

Adobe Campaign version : 6.1

Adobe campaign Hybrid Model

Adobe campaign Mid sourcing deployment model

Adobe campaign on premise marketing wfserver build number: 8861

Adobe campaign client console build number: 8861

CASE:

I created a campaign in AEM 6.2 and then tried to fetch the content created for the campaign in Campaign client console, but this ended in error:

I followd the steps mentioned in the following documentation.

Integrating with Adobe Campaign 6.1

During delivery creation, upon clicking the "Synchronise" button, I get the following error as shown in the screen shot.

Server LOG:

14:41:45 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)

14:41:45 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.

SCREEN SHOT:

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    1 reply

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    November 6, 2017

    /content/campaignsTry Following:

    1. Check the AEM "campaign-remote" user permissions

    2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.

        A switch from localhost to an IP-address solved this issue.

         Source:- Troubleshooting your Adobe Campaign Integration

    3. Check the existence of path /content/campaigns

    4. Make sure No firewall blocking access between AEM and ACS.

    ~kautuk

    Kautuk Sahni
      manovinayaka757
      manovinayaka757Author
      Level 3
      November 13, 2017

      Hi kautuksahni​,

      As per the below post, Is campaign-api mandatory? By default I only find campaign-remote user ?

      Should I create campaign-api user with the same set of permissions as campaign-remote user ?

      AEM email content synchronization issues

      Regards,

      Mano

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      November 15, 2017

      Hi Florent,

      I had already configured the replication agent with the publisher IP address as mentioned in the doc, and the replication works well.

      I do not see the AEM access logs moving, when the "Synchronize" button is pressed in campaign delivery.

      But when I hit the URL from the browser, I see the AEM access logs moving and below are the lines priented in logs.

      AEM access.log when the URL is accessed from browser within the Campaign server environment:

      URL:

      http://10.70.213.92:4502/api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20

      WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm

      %2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true

      AEM access.log:

      127.0.0.1 - - 15/Nov/2017:09:40:50 +0800 "PUT /libs/sling/topology/connector.f8fffa6c-6583-41f7-b284-537fbb3016ba.json HTTP/1.1" 200 164 "-" "Apache-HttpClient/4.3.4 (java 1.5)"

      10.70.213.92 - admin 15/Nov/2017:09:40:55 +0800 "GET /api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm%2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true HTTP/1.1" 200 732 "http://10.70.213.92:4502/libs/granite/core/content/login.html?resource=%2Fapi%2Fcontent%2Fsites%2Fcampaigns.json%3Fquery%3DSELECT%2520*%2520FROM%2520page%2520WHERE%2520%255Bchild%255D.%255Bcq%253AacLinks%255D%2520IS%2520NULL%2520ORDER%2520BY%2520%255Bcq%253AlastModified%255D%2520DESC%26limit%3D100%26filter.rt%3Dmcm%252Fcampaign%252Fcomponents%252Fnewsletter%26showAllProperties%3Dtrue&$$login$$=%24%24login%24%24&j_reason=unknown&j_reason_code=unknown" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36"

      10.70.213.92 - admin 15/Nov/2017:09:40:55 +0800 "GET /favicon.ico HTTP/1.1" 500 75607 "http://10.70.213.92:4502/api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm%2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36"

      I believe that the request not getting out of Campaign App Server and it is being blocked within campaign.

      Is there a way to debug JS function "nms_delivery_aemListContent" in nms:amcIntegration.js, because I am interested in debugging the below lines, as I want to see the Authentication credentials used.

      Line numbers 1651,1652, 1653

      // Creating the request

      var request = new HttpClientRequest(url);

      // Adding authentication

      aemAddBasicAuthentication(cmsAccount, request);

      Looks like cloud front is unable to reach the release notes page.

      Regards,

      Mano


      Hi

      I think the solution is to install AEM and Campaign on the same VM and TRY it.

      I saw an internal thread also having similar issue. Let me try to reachout those folks to help you here. But meanwhile try above and create a support ticket.

      ~kautuk

      Kautuk Sahni
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