[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation. | Community
Skip to main content
manovinayaka757
manovinayaka757
Level 3
November 6, 2017

[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation.

  • November 6, 2017
  • 1 reply
  • 6180 views

We are unable to fetch content from AEM from campaign. Please find the below case information. I raised a ticket with Neolane, but there is no response.

If someone who has encountered, please provide some information on how to resolve this.

Environment Information:

AEM version : 6.2

Adobe Campaign version : 6.1

Adobe campaign Hybrid Model

Adobe campaign Mid sourcing deployment model

Adobe campaign on premise marketing wfserver build number: 8861

Adobe campaign client console build number: 8861

CASE:

I created a campaign in AEM 6.2 and then tried to fetch the content created for the campaign in Campaign client console, but this ended in error:

I followd the steps mentioned in the following documentation.

Integrating with Adobe Campaign 6.1

During delivery creation, upon clicking the "Synchronise" button, I get the following error as shown in the screen shot.

Server LOG:

14:41:45 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)

14:41:45 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.

SCREEN SHOT:

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    1 reply

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    November 6, 2017

    /content/campaignsTry Following:

    1. Check the AEM "campaign-remote" user permissions

    2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.

        A switch from localhost to an IP-address solved this issue.

         Source:- Troubleshooting your Adobe Campaign Integration

    3. Check the existence of path /content/campaigns

    4. Make sure No firewall blocking access between AEM and ACS.

    ~kautuk

    Kautuk Sahni
      manovinayaka757
      manovinayaka757Author
      Level 3
      November 13, 2017

      Hi kautuksahni​,

      As per the below post, Is campaign-api mandatory? By default I only find campaign-remote user ?

      Should I create campaign-api user with the same set of permissions as campaign-remote user ?

      AEM email content synchronization issues

      Regards,

      Mano

      florentlb
      florentlb
      Level 10
      November 14, 2017

      And this is the JSON response I received when I fetched from the Campaign server environment:

      {

      }


      Hi Mano,

      Another possibility would be to check the following:

      • The issue you encounter is known and has been resolved in some cases after correcting the URL of the external account in Campaign.
      • Check the security changes made to Campaign build 8861 (second item in the release notes: Adobe Campaign Release Notes ). I'm not sure but it could be worth checking that this is not impacted by "We have limited the default list of URLs that can be called by JavaScript codes (workflows, etc.). To allow a new URL, the administrator needs to reference it in the serverConf.xml file."

      By reading your previous comments, please note that pushing content from AEM to Campaign uses different resources than pulling AEM content from Campaign. So it's not impossible that one way works while the other does not. You are in the latter case, which suggests a configuration issue in AEM, or an error in the external account in Campaign (which seems correct from what I can see in your screenshot).

      Let me know,

      Florent

        Terms & ConditionsAccessibility statement

        Loading footer...