[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation. | Community
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manovinayaka757
Level 3
November 6, 2017

[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation.

  • November 6, 2017
  • 1 reply
  • 6180 views

We are unable to fetch content from AEM from campaign. Please find the below case information. I raised a ticket with Neolane, but there is no response.

If someone who has encountered, please provide some information on how to resolve this.

Environment Information:

AEM version : 6.2

Adobe Campaign version : 6.1

Adobe campaign Hybrid Model

Adobe campaign Mid sourcing deployment model

Adobe campaign on premise marketing wfserver build number: 8861

Adobe campaign client console build number: 8861

CASE:

I created a campaign in AEM 6.2 and then tried to fetch the content created for the campaign in Campaign client console, but this ended in error:

I followd the steps mentioned in the following documentation.

Integrating with Adobe Campaign 6.1

During delivery creation, upon clicking the "Synchronise" button, I get the following error as shown in the screen shot.

Server LOG:

14:41:45 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)

14:41:45 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.

SCREEN SHOT:

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1 reply

kautuk_sahni
Community Manager
Community Manager
November 6, 2017

/content/campaignsTry Following:

1. Check the AEM "campaign-remote" user permissions

2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.

    A switch from localhost to an IP-address solved this issue.

     Source:- Troubleshooting your Adobe Campaign Integration

3. Check the existence of path /content/campaigns

4. Make sure No firewall blocking access between AEM and ACS.

~kautuk

Kautuk Sahni
manovinayaka757
Level 3
November 7, 2017

Hi KautukSahni,

Please let me know whether the below serverconf.xml  is correct to allow access to my AEM author server

<urlPermission action="" debugTrace="false">

<url dnsSuffix="10.70.213.92" urlRegEx="http://10.70.213.92:4502/.*"/>

</urlPermission>

I think there is some problem with this config.