AuthenticationSupport error occured when upgrading from CQ 5.4 to AEM 6.1 | Community
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kameshwaris6267
Level 2
October 16, 2015
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AuthenticationSupport error occured when upgrading from CQ 5.4 to AEM 6.1

  • October 16, 2015
  • 13 replies
  • 3410 views

Hi,

I have tried to upgrade CQ 5.4 to AEM 6.1 by following Adobe's document https://docs.adobe.com/docs/en/aem/6-1/deploy/upgrade.html), upgradation was successful. But, when I open the instance, it says "Startup in process". When I check the logs, "AuthenticationSupport service missing. Cannot authenticate request." 

Kindly, help me on this.

Thank you.

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    Best answer by ogill

    Your repository has not started properly, which is why you get this message. Check your error log, there should be an exception earlier in the startup process. Also check https://docs.adobe.com/docs/en/aem/6-1/release-notes/known-issues.html#Known%20Issues to make sure you are not encountering similar issues.

    Regards

    13 replies

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    O
    Adobe Employee
    ogillAdobe Employee
    Adobe Employee
    October 16, 2015

    Opkar Gill wrote...

    You would need to update the configuration file before running the migration command. So it can't be done after you have done your migration, can you rerun the migration?

    Also, what exceptions are you getting in your log file? (Not "AuthenticationSupport service missing. Cannot authenticate request.")

     

    To be clear here: do you have a copy of your original instance to rerun the upgrade process?

    Just before the migration command is run, you need to change the configuration file as per the instructions for windows systems.

    K
    kameshwaris6267Author
    Level 2
    October 16, 2015

    Hi Opkar,

    I am using an original instance, despite which I'm facing the problem. Apart from AuthenticationSupport service missing error, I got a BundleException.

    Thanks in advance.

    O
    Adobe Employee
    ogillAdobe Employee
    Adobe Employee
    October 16, 2015

    kameshwaris62670443 wrote...

    Hi Opkar,

    I am using an original instance, despite which I'm facing the problem. Apart from AuthenticationSupport service missing error, I got a BundleException.

    Thanks in advance.

     

     

    Hi,

    what I meant is you need to start again with your 5.4 instance(I'm guessing you made a copy before the upgrade).

    Perform the upgrade as per the docs, BUT, Just before the migration command is run, you need to change the configuration file as per the instructions for windows systems in the Known Issues page.

    Regards.

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