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Jai1122
Jai1122
Level 4
June 7, 2016

Authentication Error

  • June 7, 2016
  • 3 replies
  • 8573 views

Hi Experts,

   In one of our higher regions, we face a weird issue in which i could access the felix console through admin credentials.

But when i try to access any other module like crxde or damadmin i am getting  a 503.

The log reads org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.

On investigating the felix console config manager, we see two Apache Sling Authentication Service, and in osgi components the following components has unstatisfied reference.  

I am not sure what is causing this issue. We configured one of the Apache Sling Authentication service to disable anonymous access. But i dont think that should cause any issue.

Please help us on this.

 

Thanks,

Jai

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3 replies

O
Adobe Employee
ogillAdobe Employee
Adobe Employee
June 7, 2016

Hi Jai,

when you start the instance there will likely be an exception/error which caused the repository not to start. This is why the OSGI container is available (/system/console) but not any of the repository consoles. Please check the error.log and identify the first exception that appears.

Regards,

Opkar

Jai1122
Jai1122Author
Level 4
June 7, 2016

Hi Opkar,

  I checked the error logs and found the following error

Exception 1 in error log:

    07.06.2016 13:15:39.413 *ERROR* [qtp2134851840-83] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
07.06.2016 13:15:39.413 *ERROR* [qtp2134851840-83] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.

Exception 2 in error log:

    java.lang.IllegalStateException: Singleton pid supplied matching a previous factory pid org.apache.sling.engine.impl.auth.SlingAuthenticator
    at org.apache.felix.scr.impl.config.ConfigurableComponentHolder.getSingletonPidIndex(ConfigurableComponentHolder.java:492)
    at org.apache.felix.scr.impl.config.ConfigurableComponentHolder.configurationUpdated(ConfigurableComponentHolder.java:382)
    at org.apache.felix.scr.impl.config.ConfigurationSupport.configurationEvent(ConfigurationSupport.java:297)
    at org.apache.felix.cm.impl.ConfigurationManager$FireConfigurationEvent.sendEvent(ConfigurationManager.java:2032)
    at org.apache.felix.cm.impl.ConfigurationManager$FireConfigurationEvent.run(ConfigurationManager.java:2002)
    at org.apache.felix.cm.impl.UpdateThread.run(UpdateThread.java:103)
    at java.lang.Thread.run(Thread.java:745)

Attaching the stack trace in start up logs as well.

 

But i could not diagonize much through them. Please help me out.

O
Adobe Employee
ogillAdobe Employee
Adobe Employee
June 7, 2016

Can you attach the full error.log file?

GK-007
GK-007
Level 9
June 7, 2016

Which version of AEM are you using it??

Thanks,

Kishore

Jai1122
Jai1122Author
Level 4
June 8, 2016

Hi Kishore,

   We are using AEM6.1.

D
datta1
March 17, 2022
Component #321 org.apache.sling.auth.core.impl.engine.EngineSlingAuthenticator, state unsatisfied (reference)
Component #320 org.apache.sling.engine.impl.auth.SlingAuthenticator, state unsatisfied (reference)

 

I'm facing the same error while trying to login. I've tried multiple times deleting crx-quickstart/repository/index, cache.lock & repo.lock and restarting the instance, but unfortunately nothing worked. Could anyone help me analyze in this regard ?

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