Asset with webp format is not shown in publish page but is shown in authoring and preview/view as published | Community
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A
Aaron_Dempwolff
Level 4
August 7, 2023
Solved

Asset with webp format is not shown in publish page but is shown in authoring and preview/view as published

  • August 7, 2023
  • 3 replies
  • 3729 views

Hello, what happens is that I have several custom components that I made and they work, these components accept images in webp format, you can upload them without problems and they are displayed in the component.

 

When you are in authoring mode you can see the image and when you click on preview/view as published in the authoring and change the mode you can also see the image.

 

The problem is when you publish the page so that the user can access, because for some reason it does not show the images in webp format although the component accepts them and they were shown in both authoring and preview/view as published.

 

Did someone know what could cause this?

 

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Best answer by himesh_srivatsav

Hi @aaron_dempwolff 

 

Although you may see the images rendering in author instance, the asset processing & publishing to AEM & Dynamic Media might have failed in the background. Please confirm once by checking the logs and Image metadata. 

 

As per the documentation, next gen image formats WEBP and AVIF appear to be still unsupported formats. PFB.

https://experienceleague.adobe.com/docs/experience-manager-65/assets/administer/assets-formats.html?lang=en

 

Please find the below link where there is more information about the issue and few workaround options to handle webp images mentioned by @lukasz-m 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-assets/aem-6-5-assets-support-for-webp-images/m-p/558814/highlight/true#M2858 

 

3 replies

Ravi_Pampana
Community Advisor
Ravi_PampanaCommunity Advisor
Community Advisor
August 7, 2023

Hi,

Are you using scene 7/Dynamic media to access the assets?

If the asset is not published or webp extension is blocked via dispatcher/akamai then we get broken image in published page. 

    A
    Aaron_DempwolffAuthor
    Level 4
    August 8, 2023

    Yes, I'm using scene 7/Dynamic media to access the assets and the asset is published

    Is there a guide or tutorial of how to move in the dispatcher/akemi to find if my webp extension is blocked?

      Ravi_Pampana
      Community Advisor
      Ravi_PampanaCommunity Advisor
      Community Advisor
      August 8, 2023

      If you are using scene7/Dynamic Media then the url will point to scene7 server so the extension wont be blocked in dispatcher. Can you share the response of the image url to identify what is the issue. 

        arunpatidar
        Community Advisor
        arunpatidarCommunity Advisor
        Community Advisor
        August 8, 2023

        can you check the path of image, could be because of url shortening or assets are not publish. 

        Arun Patidar
          A
          Aaron_DempwolffAuthor
          Level 4
          August 8, 2023

          I check the path of the image on authoring and preview/see as published mode and I check the url path and is okey and is showing the asset, but on publish even that is the same url path like preview/view as published mode throw a 404 error (don't found the asset even if the asset is published and have the correct path).

            himesh_srivatsav
            himesh_srivatsavAccepted solution
            Level 2
            August 9, 2023

            Hi @aaron_dempwolff 

             

            Although you may see the images rendering in author instance, the asset processing & publishing to AEM & Dynamic Media might have failed in the background. Please confirm once by checking the logs and Image metadata. 

             

            As per the documentation, next gen image formats WEBP and AVIF appear to be still unsupported formats. PFB.

            https://experienceleague.adobe.com/docs/experience-manager-65/assets/administer/assets-formats.html?lang=en

             

            Please find the below link where there is more information about the issue and few workaround options to handle webp images mentioned by @lukasz-m 

            https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-assets/aem-6-5-assets-support-for-webp-images/m-p/558814/highlight/true#M2858 

             

              A
              Aaron_DempwolffAuthor
              Level 4
              August 9, 2023

              Yes, I check the assets and webp failed on upload, I tried with 4 assets with webp format and fails, but I read on a documentation that Adobe accepts webp format and if don't accept webp format then how is possible that I can see the assets on authoring and preview mode?:


              https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/file-format-support.html?lang=en

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