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Apple Safari fails to open AEM Document Security protected PDF documents

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Level 2

Hi,

 

I have secured pdf's using the AEM Document security server but users on iPad or iPhones are unable to open the secured document. I have followed the suggested workaround as per the URL below but it still odes not work and the error message is as displayed.

https://helpx.adobe.com/africa/aem-forms/kb/Safari-fails-open-AEM-Document-Security-protected-PDF-do...Error on iOSError on iOS

 

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1 Reply

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Level 2

Just as an additional bit of information, the server URL is viewable from the Safari browser so is accessible.