AEM6.4 | DAM queue issue | Upload a pdf file, it always shows “processing” status

[prahladd9593982]

Hello,

We have upgraded environment from AEM6.2 to AEM6.4. We are facing one issue in dam, Upload a PDF file into “/content/dam” on AEM6.4 environment, the status doesn’t change. The status remains same although we refresh the page. Also we have checked in error.log, didn't see any error.

This issue is happening only in touch UI.

Can anyone please provide help on this.

Thanks in advance !!!

Regards,

Prahlad

[arunpatidar · Accepted solution]

Hi,

please check below thread if helps

https://forums.adobe.com/thread/2346856

[prahladd9593982]

I found the root cause of this issue.

https://forums.adobe.com/thread/2393368

In my workflow last two steps were missing “Dam update asset workflow completed” and “send transient workflow completed email”

Also two configuration were missing

After Added above configuration the issue were solved.