hey
I have aem 6.2 installed and working fine and parallel we are looking at upgrading to aem 6.3.
so i have the aem console startup process completed for 6.3 and i can see couple of exceptions entries in the error.log file as well.
as soon as it completes it's always opens up with
Problem accessing /. Reason:
AuthenticationSupport service missing. Cannot authenticate request.
and i the log i see
22.01.2018 15:39:20.020 *ERROR* [FelixDispatchQueue] com.adobe.granite.security.installer FrameworkEvent ERROR (java.lang.NullPointerException)
java.lang.NullPointerException: null
at com.adobe.granite.security.installer.internal.Activator.bundleChanged(Activator.java:92)
at org.apache.felix.framework.util.EventDispatcher.invokeBundleListenerCallback(EventDispatcher.java:916)
at org.apache.felix.framework.util.EventDispatcher.fireEventImmediately(EventDispatcher.java:835)
at org.apache.felix.framework.util.EventDispatcher.run(EventDispatcher.java:1148)
at org.apache.felix.framework.util.EventDispatcher.access$000(EventDispatcher.java:55)
at org.apache.felix.framework.util.EventDispatcher$1.run(EventDispatcher.java:103)
at java.lang.Thread.run(Unknown Source)
i was just wondering what are possible reasons for this error.
Solved! Go to Solution.
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This is a bug in the upgrade process - please file a support ticket as you may need a patch to address this.
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This is a bug in the upgrade process - please file a support ticket as you may need a patch to address this.
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thanks for the quick response @smacdonald2008.
what is the process of filing a support ticket? so far I have not done one so. appreciate your direction there.
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Look at the Pinned threads above - Peter Nash has specified the steps.
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thanks again and i was able to find the instructions for filing a ticket.
it looks like my id (set up by the employer) does not have access to https://daycare.day.com/home.html or is there a different way to get this access and then initiate the filing process.
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somehow this issue lead-down to access issue in my case.
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