I have aem 6.2 installed and working fine and parallel we are looking at upgrading to aem 6.3.
so i have the aem console startup process completed for 6.3 and i can see couple of exceptions entries in the error.log file as well.
as soon as it completes it's always opens up with
Problem accessing /. Reason:
AuthenticationSupport service missing. Cannot authenticate request.
and i the log i see
22.01.2018 15:39:20.020 *ERROR* [FelixDispatchQueue] com.adobe.granite.security.installer FrameworkEvent ERROR (java.lang.NullPointerException)
at java.lang.Thread.run(Unknown Source)
i was just wondering what are possible reasons for this error.
Solved! Go to Solution.
thanks again and i was able to find the instructions for filing a ticket.
it looks like my id (set up by the employer) does not have access to https://daycare.day.com/home.html or is there a different way to get this access and then initiate the filing process.