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AEM - New Adobe Customer Support Experience | AEM Community Discussion

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kautuk_sahni

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kautuk_sahni

Community Manager

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961

Correct Answer

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kautuk_sahni
Community Manager

26-05-2020

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AEM - New Adobe Customer Support Experience by AdobeDocs

Abstract

Admin Console Support Tickets
We are excited to announce the Adobe Customer Support Experience is live as of May 11th 2020!
Support Tickets are now able to be submitted via the Admin Console
As previously shared, we are working to improve how you interact with Adobe Customer Support, starting with Adobe Experience Manager and Campaign products. Our vision is to streamline the support experience by moving to a single entry point, using the Adobe Admin Console. Once live, your organization will be able to easily access Adobe Customer Support; have greater visibility into your service history via a common system across products; and request help via phone, web and chat through this single portal.

What About the Legacy Systems?
New Tickets/Cases will no longer be able to be submitted in leacy systems as of May 11th. The Admin Console will be used to submit new tickets/cases.

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AEM - New Adobe Customer Support Experience

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