AEM instance is not starting

[Vanitha_Duraisamy]

Hi  Team,

I am getting the below error while starting my AEM instance

HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

In error log:

1.08.2024 21:05:58.855 *INFO* [qtp333354119-218] com.adobe.granite.crypto BundleEvent STARTING

01.08.2024 21:05:58.857 *INFO* [qtp333354119-218] com.adobe.granite.crypto BundleEvent STOPPING

01.08.2024 21:05:58.857 *INFO* [qtp333354119-218] com.adobe.granite.crypto BundleEvent STOPPED

01.08.2024 21:05:58.858 *ERROR* [qtp333354119-218] org.apache.felix.http.jetty Bundles: Cannot start (org.osgi.framework.BundleException: Activator start error in bundle com.adobe.granite.crypto [8].)

org.osgi.framework.BundleException: Activator start error in bundle com.adobe.granite.crypto [8].

at org.apache.felix.framework.Felix.activateBundle(Felix.java:2452)

at org.apache.felix.framework.Felix.startBundle(Felix.java:2308)

at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:998)

at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:984)

at org.apache.felix.webconsole.internal.core.BundlesServlet.doPost(BundlesServlet.java:365) [org.apache.felix.webconsole:4.6.2]

at javax.servlet.http.HttpServlet.service(HttpServlet.java:644) [org.apache.felix.http.servlet-api:1.1.2]

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [org.apache.felix.http.servlet-api:1.1.2]

This bundle is in resolved state, its not starting - 

Adobe Granite Crypto Supportcom.adobe.granite.crypto

Even after deleting crx-quickstart folder, my AEM instance is not starting up

@Vijayalakshmi_S  @arunpatidar @Suraj_Kamdi 

[gkalyan]

@Vanitha_Duraisamy 

Here is an excellent community article from @Sudheer_Sundalam on how to resolve HTTP ERROR 503 AuthenticationSupport service missing

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-blogs/how-i-resolved-http-...

Here is a community question about similar issues which is resolved

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/http-error-503-authenticat...

[EstebanBustamante]

Hi, 

If you deleted the crx-quickstart folder, you might just be viewing a cached version of the page. Please make sure you are trying again in an incognito window.

[Vanitha_Duraisamy · Accepted solution]

It started working after updating the jdk to jdk11