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AEM Desktop app Unexpected Error

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vijaykrishna638

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vijaykrishna638

vijaykrishna638

12-02-2020

Hi Adobe Team,

 

Name: Vijay Krishna Nimmagadda

Company Name: Capital Group

 

I am not able to get the login screen for the AEM desktop app. Can you please let me know why I am getting the error below.

 

Thanks,

Vijay.

adobe.png

 

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jbrar

Employee

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jbrar

Employee

jbrar
Employee

12-02-2020

Please log a daycare ticket with desktop app logs Location of log files

 
You can find the log files for AEM desktop app at the following locations. When uploading many assets, if some files fail to upload, see backend.log file at the above location to identify the failed uploads.
  • On Windows: %LocalAppData%\Adobe\AssetsCompanion\Logs
  • On Mac: ~/Library/Logs/Adobe\ Experience\ Manager\ Desktop
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hamidk92094312

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hamidk92094312

Employee

hamidk92094312
Employee

12-02-2020

What version of Desktop app are you using ?
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hamidk92094312

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hamidk92094312

Employee

hamidk92094312
Employee

12-02-2020

Can you clarify the following:

1. what version of Desktop App are you using ?

2. What is the OS platform ?

 

Have you tested the new version of the Desktop App ? 
https://docs.adobe.com/content/help/en/experience-manager-desktop-app/using/release-notes.html