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vijaykrishna638
February 12, 2020

AEM Desktop app Unexpected Error

  • February 12, 2020
  • 3 replies
  • 5830 views

Hi Adobe Team,

 

Name: Vijay Krishna Nimmagadda

Company Name: Capital Group

 

I am not able to get the login screen for the AEM desktop app. Can you please let me know why I am getting the error below.

 

Thanks,

Vijay.

 

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3 replies

U
Adobe Employee
user05162Adobe Employee
Adobe Employee
February 12, 2020

Please log a daycare ticket with desktop app logs Location of log files

 
You can find the log files for AEM desktop app at the following locations. When uploading many assets, if some files fail to upload, see backend.log file at the above location to identify the failed uploads.
  • On Windows: %LocalAppData%\Adobe\AssetsCompanion\Logs
  • On Mac: ~/Library/Logs/Adobe\ Experience\ Manager\ Desktop
    H
    Adobe Employee
    Hamid1350Adobe Employee
    Adobe Employee
    February 12, 2020
    What version of Desktop app are you using ?
    H
    Adobe Employee
    Hamid1350Adobe Employee
    Adobe Employee
    February 12, 2020

    Can you clarify the following:

    1. what version of Desktop App are you using ?

    2. What is the OS platform ?

     

    Have you tested the new version of the Desktop App ? 
    https://docs.adobe.com/content/help/en/experience-manager-desktop-app/using/release-notes.html

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