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SOLVED

AEM assets are not downloading

namitkochar
Level 2
Level 2

AEM assets are not downloading, any fixes?

1 Accepted Solution
vanegi
Correct answer by
Employee
Employee

Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

 

Thanks!!

View solution in original post

7 Replies
fanindras
Level 5
Level 5
Can you provide more information, like What is the error you are receiving?, What kind of an asset is it? Does this happen to a specific asset or asset type in DAM or for all assets?
debasis-swain
Level 3
Level 3
Please provide the error or some more details about the issue you are facing. You can check you dispatcher configuration if the asset download servlet being allowed in your dispatcher. Please check if you are able to download without the dispatcher. Thanks, Debasis
vanegi
Correct answer by
Employee
Employee

Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

 

Thanks!!

View solution in original post

SundeepKatepally
Level 5
Level 5

if it is downloading from publish and not from cdn/dispatcher then it should be a rule issue either in dispatcher or cdn which is causing this.

dharmapalp43735
Level 1
Level 1
Assets are not downloading on Author instance only . All the ootb bundles are active but AssetDownloadService reference is not in satisfied state in AssetDownloadServlet . AssetDownloadService is dependent on other OOTB services and they are also not satisfied . All the bundles are active still Services are not active.