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Best answer by vanegi

Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

 

Thanks!!

6 replies

Fanindra_Surat
Community Advisor
Fanindra_SuratCommunity Advisor
Community Advisor
July 29, 2020
Can you provide more information, like What is the error you are receiving?, What kind of an asset is it? Does this happen to a specific asset or asset type in DAM or for all assets?
debasis-swain
debasis-swain
Level 2
July 29, 2020
Hi Namit,
debasis-swain
debasis-swain
Level 2
July 29, 2020
Please provide the error or some more details about the issue you are facing. You can check you dispatcher configuration if the asset download servlet being allowed in your dispatcher. Please check if you are able to download without the dispatcher. Thanks, Debasis
vanegi
Adobe Employee
vanegiAdobe EmployeeAccepted solution
Adobe Employee
July 29, 2020

Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

 

Thanks!!

    SundeepKatepally
    Community Advisor
    SundeepKatepallyCommunity Advisor
    Community Advisor
    July 30, 2020

    if it is downloading from publish and not from cdn/dispatcher then it should be a rule issue either in dispatcher or cdn which is causing this.

      dharmapalp43735
      dharmapalp43735
      July 30, 2020
      The issue is happening in author instance
      dharmapalp43735
      dharmapalp43735
      July 30, 2020
      Assets are not downloading on Author instance only . All the ootb bundles are active but AssetDownloadService reference is not in satisfied state in AssetDownloadServlet . AssetDownloadService is dependent on other OOTB services and they are also not satisfied . All the bundles are active still Services are not active.
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