AEM assets are not downloading

[namitkochar]

AEM assets are not downloading, any fixes?

[Fanindra_Surat]

Can you provide more information, like What is the error you are receiving?, What kind of an asset is it? Does this happen to a specific asset or asset type in DAM or for all assets?

[debasis-swain]

Hi Namit,

[debasis-swain]

Please provide the error or some more details about the issue you are facing. You can check you dispatcher configuration if the asset download servlet being allowed in your dispatcher. Please check if you are able to download without the dispatcher. Thanks, Debasis

[vanegi · Accepted solution]

Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

Thanks!!

[SundeepKatepally]

if it is downloading from publish and not from cdn/dispatcher then it should be a rule issue either in dispatcher or cdn which is causing this.

[dharmapalp43735]

The issue is happening in author instance

[dharmapalp43735]

Assets are not downloading on Author instance only . All the ootb bundles are active but AssetDownloadService reference is not in satisfied state in AssetDownloadServlet . AssetDownloadService is dependent on other OOTB services and they are also not satisfied . All the bundles are active still Services are not active.