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SOLVED

AEM as a Cloud Service deployment hangs "Updating Publish Instances"

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Level 2

Hi, 

My deployment has been stuck "Updating Publish Instances" for over 8 hours.  This should be a fairly vanilla deployment.  Is there any way to triage?

 

Screen Shot 2021-01-11 at 4.46.43 PM.png

 

1 Accepted Solution

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Correct answer by
Level 2

Turns out this is an issue in AEM as a Cloud Service which can occur when the environment is deleted and a new one is created without not deleting the earlier pipeline which still is on an older release. 

Recreating the pipeline fixes the issue

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5 Replies

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Community Advisor

Please check the logs for any errors (or) request your AMS support team for more details

The deployment finally failed over 12 hours later. The deployment log states there was an error in indexing, but no easy way to interpret unless going to the support team

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Community Advisor

Did this work before?
you can ask be ask Adobe to provide logs.



Arun Patidar

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Correct answer by
Level 2

Turns out this is an issue in AEM as a Cloud Service which can occur when the environment is deleted and a new one is created without not deleting the earlier pipeline which still is on an older release. 

Recreating the pipeline fixes the issue