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gustavoi1852371
September 4, 2019
Solved

AEM - Access account problem

  • September 4, 2019
  • 1 reply
  • 835 views

Dears,

Today we had a problem to access our DPS account in the company.

Receive the informations from ADobe support that now it´s necessary access the new plataform - AEM. But, unfortable we can´t access with our login and password because the system not identify our account there.

So, we need a solution for this problem because our comercial area was very negative impacted today with this situation.

We´ve same questions:

1. AEM are available in Brazil?

2. If yes, how can access this plataform?

3. It´s necessary to buy a new license?

4. Who can send us a new login and password, please?

I´ll wait your soon return.

Kind Regards,

Gustavo Ibing - KFG Distribuidora.

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    Best answer by user05162

    Please log a daycare ticket to and we troubleshoot why the credentials are not working. You can log a ticket by going to [1] and refer to [2] for more details on how to work with the support portal.

    [1] http://helpx.adobe.com/marketing-cloud/contact-support.html

    [2] Accessing the AEM Support Portal

    1 reply

    U
    Adobe Employee
    user05162Adobe EmployeeAccepted solution
    Adobe Employee
    September 4, 2019

    Please log a daycare ticket to and we troubleshoot why the credentials are not working. You can log a ticket by going to [1] and refer to [2] for more details on how to work with the support portal.

    [1] http://helpx.adobe.com/marketing-cloud/contact-support.html

    [2] Accessing the AEM Support Portal

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