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SOLVED

AEM aa CS instance fails latest deployment

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Level 2

I've had issues with the last two updates on AEM as a Cloud Service.  The pipelines and deployments have failed, and the instance needs to be deleted and recreated manually.  

 

The error says "Contact Adobe Support" although as this is a partner sandbox, support is limited.  Just logging the error here in case others come across something similar. 

 

Once recreating the pipeline, it builds ok, but fails at the deployment step.  the error in the log appears to be

common.sh: line 268: state_publish: unbound variable

 

Once the instance is deleted and recreated, everything works fine

 

Pipeline error.PNG

1 Accepted Solution

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Correct answer by
Level 6

@tgoodman_mediamonks This could happen because of multiple cases

  1. Once check if the distribution queue is clear or not (This is the main part to validate)
  2. Do a quick check of the packages getting publisher from author to publisher
  3. Check from the distribution queue logs what was the package failing to publish

If all the above scenarios are fine please raise an adobe support ticket and the support SME will give you the logs from splunk. 

 

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1 Reply

Avatar

Correct answer by
Level 6

@tgoodman_mediamonks This could happen because of multiple cases

  1. Once check if the distribution queue is clear or not (This is the main part to validate)
  2. Do a quick check of the packages getting publisher from author to publisher
  3. Check from the distribution queue logs what was the package failing to publish

If all the above scenarios are fine please raise an adobe support ticket and the support SME will give you the logs from splunk.