AEM 6.5 on prem and AEM Desktop App : Unable to load Asset from Desktop App

[aem1234567]

Hi Everyone - We are on AEM version 6.5.14, our users are complaining that they are unable to add assets using AEM Desktop App. They are able to connect to AEM author instance, browse directories but they are unable to upload assets. I see following in our log file:

24.01.2023 12:11:18.426 *ERROR* [qtp1610116616-2041] com.adobe.granite.acp.platform.PlatformServlet No resource found at path: <asset>;resource=metadata

Am I missing any configuration? 

Thanks in advance

[Pawan-Gupta]

refer - https://experienceleague.adobe.com/docs/experience-manager-desktop-app/using/troubleshoot.html?lang=... to troubleshoot.

[aem1234567]

I went through this document before posting, it did not help. Thank You

[Ankur_Khare]

Can you once try with admin permissions if you are able to upload the assets .