AEM 6.2 sp1 Card view in dam asset manager not showing all items

[Phoenix_uy]

Hello everyone, I've a problem with the asset manager where the Card view (ONLY the Card View) is not showing all the items, just two folders but I've more assets that if I set another type of view such as Column or List I see all the assets.

My instance:

• AEM 6.2 SP1 (previous to install SP1 I've to install cq-6.2.0-hotfix-12785-7.0)
• cq-6.2.0-sp1-cfp-5.0
• cq-6.2.0-sp1-cfp-9.0

This happens even with an admin user with this groups assigned:

• administrators
• everyone

What could it be happening?

[smacdonald2008]

Are you able to see the default files that comes with geometrixx. For example - I am not seeing missing assets

[Phoenix_uy]

No, I'm not able to see the geometrixx default assets also.

[smacdonald2008]

There is something wrong with your instance -- can you please log a support ticket as you may need a hotfix. You should be seeing all of these files.

[Phoenix_uy]

How do I do that?

[smacdonald2008]

See - Steps to Submit an Adobe DayCare Ticket (Keep this Pinned)

Also to verify that Card view works - try on a fresh AEM instance.

[prabhakaranm102]

Hi @Phoenix_uy @smacdonald2008,

Any root cause identified for this issue, We do face this issue in one of our instances (AEM 6.5.17).

Thanks