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AEM_Forum
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December 12, 2017
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Adobe Marketing Cloud - Monitor and log access to Client Personal Data

  • December 12, 2017
  • 7 replies
  • 3557 views

Hi,

In a typical Adobe Marketing Cloud  (AMC) implementation, there could be AEM, DTM, Adobe Analytics, Adobe Campaign, etc, with AEM alone being on premises and all other products on cloud.

1. Where is all data stored In such a case? Where ever AEM data store is configured, like JCR or Relational DB or Mongo DB, etc?

2. In such a case how to Monitor and log access to Client Personal Data?

My understanding is that  we do not have any functionality out of box.

If it is JCR, we have to write JCR Events to capture such a data and do the needful like logging in to a file.

In case of a Database storage, we have to write a Trigger for it.

Any suggestions?

3. This covers just AEM data store. Is data stored anywhere else also, and how is this (Monitor and log access to Client Personal Data)  done there?

Appreciate your support.

Thanks,

Rama.

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Best answer by MC_Stuff

Hi Rama,

  Analytics just tracks dimensions & metrics. There is no need to store personal data. DTM injects script to integrate between systems. Others like adobe campaign, AEM ...  stores if you have configured so. it depends on implementation where it is configured to stored Or it is pulling from other web services. 

Thanks,

7 replies

MC_Stuff
MC_StuffAccepted solution
Level 10
December 14, 2017

Hi Rama,

  Analytics just tracks dimensions & metrics. There is no need to store personal data. DTM injects script to integrate between systems. Others like adobe campaign, AEM ...  stores if you have configured so. it depends on implementation where it is configured to stored Or it is pulling from other web services. 

Thanks,

kautuk_sahni
Community Manager
kautuk_sahniCommunity Manager
Community Manager
December 14, 2017

As mentioned by MC Stuff,

AEM stores its data in JCR where as when we talk about

1. DTM, it is just a script injection in the AEM. No AEM related data is stores at DTM side. Data layer can be passed but it is not persisted.

2. AA, It would store the data that you want to track. Personal information is never sent to AA.

What is the need to understand the data stores?

~kautuk

Kautuk Sahni
AEM_Forum
AEM_ForumAuthor
Level 10
December 14, 2017

Hi,

I agree that AA does not track and store PII.

Similarly AMO also does not track and store PII.

But, some other products like Campaign, AAM and Target may do so.

For those products, how to Monitor and log access to Client Personal Data?

Thanks,

Rama.

MC_Stuff
MC_Stuff
Level 10
December 14, 2017

Hi Rama,

  You need to write own layer of protection & logging if planning to store PII in aem or campaign.   Instead use proven pii storage system & pull data when ever required using web service call. 

Thanks,

AEM_Forum
AEM_ForumAuthor
Level 10
December 14, 2017

Hi,

My understanding is that as soon as the data is filled, it will be stored in jcr and I will not get control before the storage.

How to make my own layer of protection & logging logic kick in before storing PII in aem or campaign?

Extend a class or how?

Appreciate your response.

Thanks,

Rama.

MC_Stuff
MC_Stuff
Level 10
December 15, 2017

Hi Rama,

  There are various ways & I would recommend to engage with consulting.

Thanks,

AEM_Forum
AEM_ForumAuthor
Level 10
December 15, 2017

Hi MC Stuff,

If not the full procedures, could the names of these procedures or URLs be shared please?

One or two will do for me.

Thanks,

Rama.

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