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Adobe Launch script not loading in author

Forum|Forum|6 years ago
September 6, 2019
13 replies
8689 views

Hey, i have configured Adobe IMS configuration for Launch and also created the cloud configuration under /conf. The launch script is not loading on author but it is loading in publish instance. I have published the same config and page from author instance to publish.

Any idea as to why this is happening. I am running AEM 6.5.1 for reference.

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Best answer by DhirajAg

Issue was with author /conf permissions getting messed up. Thank you everyone for the suggestions.

U

user05162

Adobe Employee

Have you applied the launch configuration to the site's cloud configuration page as per below:

V

vish.dhaliwal

Adobe Employee

Hello,

Do you see any errors in the browser console, network or in logs when you load the page?

You can map the launch integration to your site through "Configuration" path available in the Page properties Advance tab. Check section "Map an Adobe Launch integration to a site in AEM" here [1]

[1] https://helpx.adobe.com/experience-manager/using/aem_launch_adobeio_integration.html

Regards,

Vishu

DhirajAgAuthor

Hi,

I have added the configuration in page properties. The same has been published and validated in publish environment. It is just not working in author environment.

V

vish.dhaliwal

Adobe Employee

Okay. As asked before, do you see any errors in the browser console, network or in logs when you load the page?

DhirajAgAuthor

No errors in browser console, network or logs.

DhirajAgAuthor

I am working on AMS provided environment for reference.

V

vish.dhaliwal

Adobe Employee

Might need deeper analysis. Please raise a daycare ticket.