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K
KHa4
Level 2
November 10, 2022
Solved

Adobe Credential Manager failed to launch

  • November 10, 2022
  • 4 replies
  • 2045 views

Hi

 

I am not a techy but I have an exam and need to log into Adobe Credential manager but however i try to log in I get this message 

HTTP ERROR 503

Problem accessing /content/adls/en/api.alpine_sso.json. Reason:

    AuthenticationSupport service missing. Cannot authenticate request.  

Its the same on any PC, Laptop, Phone, browser and internet connection, so its not related to my hardware.

 

I have the exam in a week and am beginning to panic.

 

Who should I ask to help me as no one from Adobe seems to know 😞 

 

Thanks for anything you can suggest

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Best answer by SantoshSai

Hi @kha4 ,

I can able to login to Adobe Credential Manager, Kindly refer to the below screenshot.

In some cases, The HyperText Transfer Protocol (HTTP) 503 Service Unavailable server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded.

My advice is: Don't be panic, keep trying on Incognito Mode of the browser and/or through different network/devices.

Good luck for exam!

Regards,
Santosh

4 replies

K
KHa4Author
Level 2
November 10, 2022

It has worked previously as I was able to book the exam

    Saravanan_Dharmaraj
    Community Advisor
    Saravanan_DharmarajCommunity Advisor
    Community Advisor
    November 10, 2022

    You can chat with customer service you find at the bottom in the link

     

    https://solutionpartners.adobe.com/solution-partners/training_and_certification/certification.html#

     

     

      K
      KHa4Author
      Level 2
      November 10, 2022

      Hi 

       

      No joy there. They didn't have a clue 😞

        SantoshSai
        Community Advisor
        SantoshSaiCommunity AdvisorAccepted solution
        Community Advisor
        November 10, 2022

        Hi @kha4 ,

        I can able to login to Adobe Credential Manager, Kindly refer to the below screenshot.

        In some cases, The HyperText Transfer Protocol (HTTP) 503 Service Unavailable server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded.

        My advice is: Don't be panic, keep trying on Incognito Mode of the browser and/or through different network/devices.

        Good luck for exam!

        Regards,
        Santosh

        Santosh Sai
          K
          KHa4Author
          Level 2
          November 10, 2022

          Thanks Santosh

           

          Will do 🙂

            S
            Adobe Employee
            SridharRa2Adobe Employee
            Adobe Employee
            July 23, 2024

            Hi  I could see the same issue is happening now to me.. 

            how did you solve this issue.. ? 

            Manu_Mathew_
            Community Advisor
            Manu_Mathew_Community Advisor
            Community Advisor
            November 10, 2022

            @kha4 Seems like a temporary server issue. No need to worry or panic.

            It may be under maintenance.

            you could also try mailing to certif@adobe.com if any more support is needed. 

              K
              KHa4Author
              Level 2
              November 10, 2022

              Thanks Mathew

               

              Its been a week though now.  I have tried the certif guys.  I think they just already directed me to the partner portal page which is not what I need 😞

               

              Fingers crossed 🙂

               

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