Adobe certification exam marked status as incomplete without taking the exam (due to mic issue) | Community
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Santosh_KumarPa
Level 2
July 28, 2023

Adobe certification exam marked status as incomplete without taking the exam (due to mic issue)

  • July 28, 2023
  • 5 replies
  • 4082 views

Hi Everyone,

I was scheduled for the adobe expert commerce ADO-E716 exams on 28-07-2023 at 10 AM IST and on time when I connected with the examiner at that time due to some technical issue my mic was not working so the examiner marked the status "Incomplete". even though my exam was not started and the examiner told me to schedule a new exam. 

when I am trying to reschedule the exam it asks me to pay again why should pay again without taking the exam how does it ask me to pay again.

so I email the support@examity.com and got the reply from them : 

 

Hello Santosh,

Thank you for contacting Examity.

I understand you need assistance with Reschedule the exam.

 

We see that your previous appointment is marked as Incomplete, so you cannot reschedule the same appointment. You will need to schedule a new appointment to take the test. If it's asking to pay fees for scheduled exams you need to pay. If you are not to pay please try to reach out to the college or institution.

Please let us know if there is anything else we can assist you with.

If you need additional assistance, you may call us back at 1-855-392-6489. You can also chat with us by clicking on the "Chat with Expert” button at the bottom right corner of your Examity page.


Thank you for testing with Examity!




And now I emailed the certif@adobe.com Now waiting for a reply let's see what will be the result.

Has anyone faced this type of issue kindly let me know what need to do in this case?




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5 replies

Nilesh_Mali
Nilesh_Mali
Level 3
July 28, 2023

Hi Santosh,

Examity will share you the voucher and you can use that to schedule the exam.

 

S
Santosh_KumarPaAuthor
Level 2
July 28, 2023

but  support@examity.com is saying If it's asking to pay fees for scheduled exams you need to pay. If you are not to pay please try to reach out to the college or institution.

so where need to drop the email?

EstebanBustamante
Community Advisor and Adobe Champion
EstebanBustamanteCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 28, 2023

You need to drop an email to examity and clearly explain that it was not your fault to pause the exam and ask them to give you a voucher to reschedule.

Esteban Bustamante
    N
    NimmiNa
    September 23, 2024

    For AD0-E903 Adobe Workfront Project Manager Certified Professional, I had logged in 15 mins earlier . Since i was connected from professional laptop, i was not able to show the task manager opened, to which proctor asked me to login to personal laptop. In personal laptop the adobe was automatically taking up my personal mail id . So as per the proctor confirmation( he confirmed i can reschedule since exam was not began), i also said yes to end the session.

     

    But after that , when i am trying to reschedule all i can see is status as Incomplete and no option to reschedule.

    Then why proctor confirmed that i can reschedule since exam has not started.

     

    Is this kind of scam where we need to pay multiple times to get a certification.

    Exam ID: 16210352130

    S
    Santosh_KumarPaAuthor
    Level 2
    July 28, 2023

    i got the voucher from adobe 😊

      X
      xankaps01457
      October 4, 2023

      How do you get a voucher from Adobe? I have the same issue as you with technical issues. My OS Ubuntu doesn't support exams. 

      S
      Santosh_KumarPaAuthor
      Level 2
      October 8, 2023

      Send the email to Adobe for this Adobe will give you the voucher for schedule new exam 

      M
      Mukesh_KumarKh
      August 10, 2024

      I missed the exam (07/22/2024), and now I am trying to reschedule the exam but now they are asking for the voucher back and money back.

      Can the exam be rescheduled only if I pay back the money now?

      J
      JustinMa15
      Level 2
      October 8, 2024

      I hope this post will be useful for people who wants to take next step in their career and pass Adobe Commerce Developer with Cloud Add-on Adobe Commerce AD0-E716 exam certification. I hope you pass Adobe AD0-E716 exam questions and find your name under Adobe Commerce Certification !

       

      Download Fully Updated Exam Material Here : https://www.qa4exam.com/adobe/ad0-e716-questions-answers

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