ACS-Commons "Send Templated Email" process: "could not resolve to a valid template" Error

[chitranshs90502]

Hi All,

Hope you all are doing well.

I'm trying to use ACS-Commons "Send Templated Email" process in my workflow step to send templated emails. And getting below message in the logs:

"Mail template path [ /apps/workflows/templates/email-templates/send-to-approver.txt ] could not resolve to a valid template"

SMTP is enabled and I'm able to send emails from that environment. Can someone help me understand and resolve this.

Regards,

Chitransh

[Ritesh_Mittal]

Hi @chitranshs90502 ,

Are you able to see /apps/workflows/templates/email-templates/send-to-approver.txt through CRXDE?

Also, check if your system user has access to the template path, If you are getting the above error while backend execution.

[chitranshs90502 · Accepted solution]

Hi @Ritesh_Mittal ,

Thanks. System user didn't have required permission. Issue is resolved now.

Regards,

Chitransh

[btaymaz]

Hi @chitranshs90502 

Can you share your template? I'm getting same error but maybe my template is not good.

Thanks

[hzhan]

I have the same error. Could you please tell me how to grant permission for system user to access my email template folder.

[Uppari_Ramesh]

Here the system user is acs-commons-email-service. Go to this user and give permissions to that path where your template is available. Then the issue resolves.

[Kiran_Vedantam]

Hi @chitranshs90502,

Templates are nt:file nodes in the repository containing a text file. The text file contains the complete email.

Here is the offical documentation: https://adobe-consulting-services.github.io/acs-aem-commons/features/e-mail/email-api/index.html#cre...

Kindly note that the files under /apps are project related code and its not advisable be used to save the content which is generic. So, create the same template under /content, to access it, create a system(service) user and give the permissions specific to that path to avoid and future permissions issues.

System user detailshttps://docs.adobe.com/content/help/en/experience-manager-65/administering/security/security-service...

Hope this helps.

Thanks,

Kiran Vedantam.

[chitranshs90502]

Hi @Kiran_Vedantam 

Thanks. System user didn't have required permission. Issue is resolved now.

Regards,

Chitransh