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November 15, 2021
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Access to experience cloud

  • November 15, 2021
  • 3 replies
  • 1163 views

Please I'm getting a message of ID not linked into experience loud. 

 

Please help resolve this. 

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Best answer by Amit-Tiwari

Hello @pinemn ,
1.Make sure you have the access to experience cloud.

2.Logged in to the account you got access.

3.It might be the case that you have more than one sandbox access and the default one which is selected on login does not have access to the experience cloud.

To solve this problem just click on profile picture and try changing to other sandbox and check on which you got the access of experience cloud that you need to access.

For ex, check this picture I have more than one sandbox access but only few are having all the features.

 

 

3 replies

Manu_Mathew_
Community Advisor
Community Advisor
November 15, 2021

Hi @pinemn ,

 

Please share more details, screenshots or logs?

Asutosh_Jena_
Community Advisor
Community Advisor
November 15, 2021

Hi @pinemn 

 

You Adobe Id/account id is not linked to any experience cloud account where you have access to AEM as Cloud.

Please reach out to your Adobe support agent/person and they should be able to provide necessary access to your account.

 

Thanks!

Amit-Tiwari
Amit-TiwariAccepted solution
Level 4
November 15, 2021

Hello @pinemn ,
1.Make sure you have the access to experience cloud.

2.Logged in to the account you got access.

3.It might be the case that you have more than one sandbox access and the default one which is selected on login does not have access to the experience cloud.

To solve this problem just click on profile picture and try changing to other sandbox and check on which you got the access of experience cloud that you need to access.

For ex, check this picture I have more than one sandbox access but only few are having all the features.