503 error - AuthenticationSupport service missing. Cannot authenticate request. | Community
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shubhi_mishra
October 16, 2015
Solved

503 error - AuthenticationSupport service missing. Cannot authenticate request.

  • October 16, 2015
  • 6 replies
  • 45842 views

I uninstalled LiveCycle from my windows machine and restarted it. Now when I try to start CQ6 I get this error when trying to load up any page. Even http://localhost:4502

Problem accessing /. Reason:

    AuthenticationSupport service missing. Cannot authenticate request.

I see the following in my error.log

01.05.2015 22:27:24.577 *ERROR* [FelixStartLevel] com.adobe.granite.repository.impl.SlingRepositoryManager start: Uncaught Throwable trying to access Repository, calling stopRepository() java.lang.IllegalStateException: Segment 55c759a2-2ced-4d9e-af48-45209e6aa829 not found at org.apache.jackrabbit.oak.plugins.segment.file.FileStore.readSegment(FileStore.java:541) at org.apache.jackrabbit.oak.plugins.segment.SegmentTracker.getSegment(SegmentTracker.java:106) at org.apache.jackrabbit.oak.plugins.segment.SegmentId.getSegment(SegmentId.java:97) at org.apache.jackrabbit.oak.plugins.segment.Record.getSegment(Record.java:68) at org.apache.jackrabbit.oak.plugins.segment.MapRecord.getEntry(MapRecord.java:138) at org.apache.jackrabbit.oak.plugins.segment.MapRecord.getEntry(MapRecord.java:170) at org.apache.jackrabbit.oak.plugins.segment.SegmentNodeState.hasChildNode(SegmentNodeState.java:326)

 

How can I resolve this? I can't even access any pages! 

    Best answer by Love_Sharma

    For future visitors, Deleting repoinit folder from my AEM instance fixed this issue for me. Either you can run below command

     rm -rf crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit OR delete the folder manually. 

     

    6 replies

    Runal_Trivedi
    Runal_Trivedi
    October 16, 2015

    Check whether your Apache Sling Authentication Service Bundle is active or not. You can check at localhost:4502/system/console/bundles, if it is not active then try to activate it manually.

    If the bundle is active and you still get the issue then other solution is to re-index your repository.

    Refer to following article for How to re-index AEM Repository: http://www.wemblog.com/2011/12/how-to-rebuild-index-in-cq5-wem.html

      A
      alokGAEM
      March 3, 2022

      How to restart bundle manually?

        V
        vishwanath881
        April 19, 2016

        Hello Team,

        I am facing exactly same problem as above. I am thinking to re--index my repository but I am unable to access crx/de..It says service unavailable.

        How do I move forward ?

        Thanks,

        Vish

          O
          Adobe Employee
          ogillAdobe Employee
          Adobe Employee
          April 21, 2016

          Hi,

          the error is a symptom of a problem in your repository. Most likely during startup there was an exception much earlier, if you find the original exception, it will help you determine the root cause.

          Regards,

          Opkar

            Love_Sharma
            Love_SharmaAccepted solution
            September 30, 2022

            For future visitors, Deleting repoinit folder from my AEM instance fixed this issue for me. Either you can run below command

             rm -rf crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit OR delete the folder manually. 

             

              E
              egeryhtrhtjuyi57
              February 7, 2023

              Thanks man, This Worked For me.

                J
                johnagordon83-1
                December 11, 2023

                For future visitors:  I received this error when attempting to start AEM 6.5.15 with Java 21.1.  Presently only Java 11 is supported.  Make sure you are using a supported java version.  

                  J
                  juanmeza
                  January 16, 2024

                  this one was the one for me! 

                    R
                    RishabMa
                    May 3, 2024

                    So for me, it was a completely different resolution. I am extremely new to AEM so I might not use the rigth terms here, but this might help someone else. 
                    My project was using AEM version 6.5.17 and after installing everything, it would throw this error. After searching on google for a couple of hours, I then found this link: `http://localhost:4502/system/console/bundles` . Upon restart, I went to this link, which gave me a new error with the following: -

                     

                    HTTP ERROR 500 java.lang.NoClassDefFoundError: java/security/acl/Group

                    URI: /system/console/bundles

                    STATUS: 500

                    MESSAGE: java.lang.NoClassDefFoundError: java/security/acl/Group

                    SERVLET: org.apache.felix.http.base.internal.dispatch.DispatcherServlet-74708cc2

                    CAUSED BY: java.lang.NoClassDefFoundError: java/security/acl/Group

                    CAUSED BY: java.lang.ClassNotFoundException: java.security.acl.Group

                     

                     

                    Upon googling this, it turns out this was occurring because I was using the latest version of Java. The above 'library' is deprecated in the latest versions of Java, which is why a downgrade to Java 11 is required. You can use sdkman to switch changing versions of java, atleast on a Mac. Upon downgrading to Java 11, it worked.

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