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500 org.apache.commons.mail.EmailException: Sending the email to the following server failed

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Level 2

Hi All,

We observed the below error come up on a cloned instance for one of the environments when testing a password reset functionality.

500 org.apache.commons.mail.EmailException: Sending the email to the following server failed

It is a fully credentialed mailbox as per the info that i have. Does anyone have any pointers on what could be causing the exception sending email to the smtp server

1 Accepted Solution

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Correct answer by
Community Advisor

@binoyp73053411 Can you tail the error logs and do check the configuration in OSGi console - "Day CQ Mail Service" as below:

 

Rajakp_2-1642043852410.png

 

Please refer this article - https://www.albinsblog.com/2019/11/SMTPSendFailedException-Must-issue-a-STARTTLS-adobe-experience-ma...

 

Regards,

Raja

 

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1 Reply

Avatar

Correct answer by
Community Advisor

@binoyp73053411 Can you tail the error logs and do check the configuration in OSGi console - "Day CQ Mail Service" as below:

 

Rajakp_2-1642043852410.png

 

Please refer this article - https://www.albinsblog.com/2019/11/SMTPSendFailedException-Must-issue-a-STARTTLS-adobe-experience-ma...

 

Regards,

Raja