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SOLVED

Unable to login after updating the Preflight App under iOS

Haeme_Ulrich
Level 4
Level 4

Since the newest update of the DPS Preflight App on iOS I'm unable to login to see projects. I'm able to login to the DPS dashboard with the very same user/passwords.

What to do?

Thanks

Haeme Ulrich

1 Accepted Solution
NMarroquin
Correct answer by
Employee
Employee

The app Apple approved isn't pointing to our production service. The dev team is aware and is working to resolve this and get a new build submitted to Apple for review.

View solution in original post

7 Replies
lewisj87021776
Level 1
Level 1

I have the same problem - I get an error message in DPS Preflight on iOS (iPad Air 2) saying the Adobe ID and password don't match even though they're correct. Hence I can't login to preflight my project.

Thanks,

Lewis John

NMarroquin
Correct answer by
Employee
Employee

The app Apple approved isn't pointing to our production service. The dev team is aware and is working to resolve this and get a new build submitted to Apple for review.

View solution in original post

lewisj87021776
Level 1
Level 1

Many thanks for your update. Kind regards, Lewis

Haeme_Ulrich
Level 4
Level 4

Thank you for your update.

Best

– Haeme

jessica_curran
Level 1
Level 1

I am having the same issue, but something weird is happening. I decided to create a new username by selecting the Get an Apple ID option from within the app to see if that would work and it did. It lets me log in with the new username and password.

Do you have any idea of how long this process takes?

Thanks,

Jessica

Neil_Enns_-_Ado
Employee
Employee

Hi Jessica,

Creating a new account won't help. The status page will keep everyone updated on our progress: http://status.adobedps.com/. We've submitted an update to Apple, now we just have to wait for their approval.

Neil

jessica_curran
Level 1
Level 1

Thank you for the link. That's exactly what I was looking for.

Jessica