Unable to login after updating the Preflight App under iOS | Adobe Higher Education
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Haeme_Ulrich
Haeme_Ulrich
Level 3
November 1, 2015
Resuelto

Unable to login after updating the Preflight App under iOS

  • November 1, 2015
  • 7 respuestas
  • 2165 visualizaciones

Since the newest update of the DPS Preflight App on iOS I'm unable to login to see projects. I'm able to login to the DPS dashboard with the very same user/passwords.

What to do?

Thanks

Haeme Ulrich

Este tema ha sido cerrado para respuestas.
Mejor respuesta de nathanm206

The app Apple approved isn't pointing to our production service. The dev team is aware and is working to resolve this and get a new build submitted to Apple for review.

7 respuestas

L
lewisj87021776
November 2, 2015

I have the same problem - I get an error message in DPS Preflight on iOS (iPad Air 2) saying the Adobe ID and password don't match even though they're correct. Hence I can't login to preflight my project.

Thanks,

Lewis John

N
Adobe Employee
nathanm206Adobe EmployeeRespuesta
Adobe Employee
November 2, 2015

The app Apple approved isn't pointing to our production service. The dev team is aware and is working to resolve this and get a new build submitted to Apple for review.

L
lewisj87021776
November 2, 2015

Many thanks for your update. Kind regards, Lewis

Haeme_Ulrich
Haeme_UlrichAutor
Level 3
November 2, 2015

Thank you for your update.

Best

– Haeme

J
jessica_curran
November 2, 2015

I am having the same issue, but something weird is happening. I decided to create a new username by selecting the Get an Apple ID option from within the app to see if that would work and it did. It lets me log in with the new username and password.

Do you have any idea of how long this process takes?

Thanks,

Jessica

Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe Employee
Adobe Employee
November 2, 2015

Hi Jessica,

Creating a new account won't help. The status page will keep everyone updated on our progress: http://status.adobedps.com/. We've submitted an update to Apple, now we just have to wait for their approval.

Neil

J
jessica_curran
November 2, 2015

Thank you for the link. That's exactly what I was looking for.

Jessica

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