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SOLVED

ios app works fine in preflight but after downloading through developer account it says it cannot connect.

reqNickname
Level 1
Level 1

I get the splash screen, then a loading animation, then it throws up an error saying it can't connect. Any ideas?

1 Accepted Solution
Bob_Bringhurst_
Correct answer by
Employee
Employee

Did you publish the collections and articles?

View solution in original post

8 Replies
Bob_Bringhurst_
Correct answer by
Employee
Employee

Did you publish the collections and articles?

View solution in original post

reqNickname
Level 1
Level 1

I believe so, on the collections page it says published.

Neil_Enns_-_Ado
Employee
Employee

Can you please post a screen shot of the exact error message you're getting? Thanks.

Neil

reqNickname
Level 1
Level 1

Its not really an error message, just text that says "Cannot connect to 2016 Midland Metal Check your connection then tap to refresh". I've tried on a variety of connections that I know are working and it still gives this message.

NMarroquin
Employee
Employee

Which version is your app based on (go to the iOS Settings app, find your app, and you will find it). In addition, did you click the "Preflight" button in the content view of the portal? It's the little eyeball icon in the upper right.

reqNickname
Level 1
Level 1

I did the preflight, version is 2015.7.

reqNickname
Level 1
Level 1

Published again and now it works! Thanks for your help.