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SOLVED

ios app works fine in preflight but after downloading through developer account it says it cannot connect.

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Level 1

I get the splash screen, then a loading animation, then it throws up an error saying it can't connect. Any ideas?

1 Accepted Solution

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Correct answer by
Employee

Did you publish the collections and articles?

View solution in original post

8 Replies

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Correct answer by
Employee

Did you publish the collections and articles?

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Level 1

I believe so, on the collections page it says published.

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Employee

Can you please post a screen shot of the exact error message you're getting? Thanks.

Neil

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Level 1

Its not really an error message, just text that says "Cannot connect to 2016 Midland Metal Check your connection then tap to refresh". I've tried on a variety of connections that I know are working and it still gives this message.

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Employee

Which version is your app based on (go to the iOS Settings app, find your app, and you will find it). In addition, did you click the "Preflight" button in the content view of the portal? It's the little eyeball icon in the upper right.

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Level 1

Published again and now it works! Thanks for your help.