InDesign CC 2015 crashes on export to .article file | Community
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luniaBlue
December 7, 2015
Solved

InDesign CC 2015 crashes on export to .article file

  • December 7, 2015
  • 24 replies
  • 9660 views

I'm running CC15 build 11.2.0.99. I've created a document that I would like to export to an article, but when I go to File > Export... and select DPS Article, InDesign will crash every time. I've even created a very basic layout with just a couple of shapes and it will still crash. I've also deleted InDesign preference files. Does anyone else experience this issue or have a suggestion?

I'm running on Mac OS X Yosemite 10.10.5

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Best answer by bobbr3212

The team resolved this issue by updating the InDesign CC 2015 plug-in. You can either wait until the updated plug-in becomes available through an InDesign CC 2015 update, or you can manually download and install the DPS tools here: Digital Publishing Solution Help | Install tools for DPS 2015

24 replies

JonAshby
JonAshby
December 7, 2015

Yes we're having the same problem at my company, although not across the board. W can't figure out why though. Tried it with new black documents and still happens


Versions:

MacPro late 2013 3.5Ghz 6-Core

OSX 10.11.1 El Capitan

DPS CC 3.4.1.181

InDesign 2015.2 (11.2.0.99 Build)


Any help much appreciated.

BobLevine
BobLevine
Level 6
December 7, 2015

Moved to DPS2015 forum.

A crash report might help. Post it on pastebin.com and post a link to that here.

Do not post the crash report here.

L
luniaBlueAuthor
December 7, 2015

Heres a crash log:

ID CC 2015 crash log - Pastebin.com

jakobb61060112
jakobb61060112
December 8, 2015

Here is mine:

Process: Adobe InDesign CC 2015 [820] Path: /App - Pastebin.com

Tof_Jossic
Adobe Employee
Tof_JossicAdobe Employee
Adobe Employee
December 8, 2015

Hi,

Can you all check whether or not you also get a crash when exporting to Interactive PDF for instance?

Thanks.

jakobb61060112
jakobb61060112
December 8, 2015

Exporting to Interactive PDF works fine here.

JonAshby
JonAshby
December 8, 2015

Exporting to interactive PDF fine here too…

Crash report here:

InDesign Crash on export to article - Pastebin.com

thanks…

Tof_Jossic
Adobe Employee
Tof_JossicAdobe Employee
Adobe Employee
December 8, 2015

I'm not able to replicate in a 10.10.5 OS with ID CC 2015 (11.2.0.99 Build). What I've done is I've logged a bug with the product team so they can take a look at the various crash reports you provided.

I'll keep you posted on the investigation.

jakobb61060112
jakobb61060112
December 8, 2015

BTW: I'm using OS X El Capitan Version 10.11.1 if that helps.


Thanx a lot!

seekandenjoy
seekandenjoy
Level 2
December 8, 2015

We are having the same issue.

One computer is on

Yosemite 10.10.4 and one on EL Capitan 10.11.1

Here is a crash reports.

Process: Adobe InDesign CC 2015 [16327] Path: /A - Pastebin.com

I did notice the article export time stamp does read as if it worked. When Tested, also worked but the update crashed 2x before I could see it.

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