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TommyDAQ-Bates
TommyDAQ-Bates
Level 6
May 3, 2016
Solved

Collection Image not updating...

  • May 3, 2016
  • 3 replies
  • 1932 views

I'm able to upload and update images to banners, and it appears as though I can upload my Collection image as well. However, the image will not update within the Preflight app.  I've tried numerous images. I can see the thumbnail update within the dashboard, but the image does not update within preflight. 

Any suggestions would be greatly appreciated.

Thank you,

Tommy

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Best answer by nathanm206

tommy, try tapping into the collection, then tapping back out.

I know if a bug that the team is looking into where collection card images are immediately updating. That may be what you are experiencing.

3 replies

brobeldesign
brobeldesign
Level 3
May 3, 2016

Have you tried manually quitting your preflight app? That usually 'clears' it for us. This is definitely a bug since most users won't know to manually quit an app in order to see updates.

N
Adobe Employee
nathanm206Adobe EmployeeAccepted solution
Adobe Employee
May 3, 2016

tommy, try tapping into the collection, then tapping back out.

I know if a bug that the team is looking into where collection card images are immediately updating. That may be what you are experiencing.

TommyDAQ-Bates
TommyDAQ-BatesAuthor
Level 6
May 3, 2016

Nathan, I have done EVERYTHING: Deleted the collection, changed the image, changed the order, everything - except, going into the collection and back out of it!  Thank you!  That did it!

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