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davidhicks_dps
August 5, 2015
Solved

Background image not uploading...

  • August 5, 2015
  • 4 replies
  • 1260 views

Okay - there seems to be a bit of a bug with the Image upload process - for backgrounds. Once you upload the new image and watch it load in the portal, you click DONE, and the collection you were editing doesn't say 'Out of date'. Stays on 'published'. I've signed out, and also refreshed the page - and also gone back through the menu and back in to the article. No joy!

Any magic spells would be appreciated...

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Best answer by JohnMetzger

This is a bug. We are working on it.

4 replies

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davidhicks_dpsAuthor
August 5, 2015

Okay - I opened the image file, saved as a JPG on top of itself. And now the Collection has updated.

Bit weird...

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davidhicks_dpsAuthor
August 5, 2015

Hmmm.... I've discovered that to force the Collection to notice there has been a change, you have to go into the properties and fake a change, so the new image uploads.

Grant_Fritch
Grant_Fritch
August 5, 2015

Agree.  When updating an image that is the same exact pixel size, you need to 'trick' the system and upload a different image, click Done.  Then go back to the image you want and reload it.  The portal will accept the new image.

JohnMetzger
Adobe Employee
JohnMetzgerAdobe EmployeeAccepted solution
Adobe Employee
August 6, 2015

This is a bug. We are working on it.

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