Misleading language: "inbox" for Downloads

Forum|Forum|3 years ago
January 19, 2023
6 replies
1061 views

Hi,

Something that has been confusing our users is a message they receive when downloading assets in bulk. When they hit "Download," they see a green message that says, "Your download is generating, and will appear in your inbox when ready." Our users see the word "inbox" and think, "this is going into my Outlook or email inbox." So they sit and wait around for an email that never comes. Little do they know, until they ask me, that the "inbox" is different.

Totally confusing. Anyone else also find this confusing?

Thanks!

Lokesh_Vajrala

Community Advisor

@wrhdam1013 I agree it confuses authors or other AEM users unfamiliar with AEM Inbox or download functionality. It would make sense to change the word inbox to AEM Inbox with a hyperlink to the inbox URL, so they can click on the link to go to the inbox.

Kiran_Vedantam

Community Advisor

Agree @wrhdam1013

@kautuk_sahni can you please check if we can do anything on this?

Thanks,
Kiran Vedantam.

kautuk_sahni

Community Manager

@lokesh_vajrala @wrhdam1013 @kiran_vedantam I'll pass this information on to the relevant PM. Moving this to the Ideas section.

Kautuk Sahni

kautuk_sahni

Community Manager

@wrhdam1013

Thanks for proposing this idea

This has been reported to the engineering under the internal reference ASSETS-20258. The product team will triage this request to verify feasibility based on the prioritization model. This post will be updated according to the Jira request status.

Kautuk Sahni

A