[AF] [AEM-AF-901-004]: Encountered an internal error while submitting the form. - Works on Author

Question

We are deploying AEM Forms and are having an issue submitting them. All forms work perfectly on our Author instance (domain URL and IP address). However, when we publish them, they do not work on publisher or our dispatcher (using domain URLs). They also do not work on the publisher IP (no dispatcher).

We have tried editing the Apache Sling Referrer Filter per other posts but that did not work. We have tried all of the solutions that we can find. Any assistance would be greatly appreciated as we cannot move to production until this issue is solved.

Thank you.

Nina_Carty · Accepted Answer

That IP address is what our network team says is our PAT address. All outgoing traffic from our organization goes out on that address. It is not an IP of any of our instances.

After intensive work with Girish, it is working! Here are the steps we took.

Create swagger file
Create Cloud Service Datasource
Create Form Data Model
Create Form
Create Webpage and embed Form
Create Package including
1. /conf/<configuration-folder-name>/settings/cloudconfigs/fdm/<datasource-name>
2. /content/dam/formsanddocuments/<form-name>
3. /content/dam/formsanddocuments-fdm/<form-model-name>
4. /content/forms/af/<form-name>
5. Webpage
Build, download and install package on publisher
Open Cloud Service Datasource and re-enter password (verify base path – it may truncate)

Step 8 is the really important one. Thank you, Girish!!

Pulkit_Jain_ · Answer

@nina_carty

This is a server-side exception during submission, that's why you're seeing a generic error message “Encountered an internal error while submitting the form” on the client-side.

You may have to check detailed error logs to identify the root cause.

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