During the pandemic, collaboration became paramount, especially for government agencies that needed to find new ways to work together and serve citizens diligently. As governments continue to look to enhance the citizen experience and ensure practical and secure processes, digitsation has become crucial. Adobe recently launched new research conducted by Forrester Consulting about the opportunities and challenges Australian Government agencies face with their digital transformation journeys, including digital document processes and e-signatures.
The research uncovered that while the disruptions from the pandemic forced local agencies to accelerate their digital initiatives, most still used a hybrid approach of paper-based and digital documents, with the minority of respondents saying their agency had fully digitised its document processes. It also stated the Australian government is still at the beginning stages of its digital transformation.
Dealing with legacy
In the findings, respondents acknowledged that Australian Government agencies underutilised digital document process solutions and that this could have adverse effects on the citizen and employee experience alike.
The research confirmed that the Australian government agencies still rely more heavily on paper-based processes than other verticals. While only 14 percent of respondents said their agency had entirely digitised its document processes, most continue to use a variety of workflows.