Share Link functionality in Assets is not working | Community
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RahulMohan
Level 3
September 27, 2024
Solved

Share Link functionality in Assets is not working

  • September 27, 2024
  • 3 replies
  • 1922 views

Hi,

We have noticed that the shared link generated through the "share link" functionality in AEM assets is not working (giving a blank page). This was working, and it looks like this issue started occurring after the AEM (cloud service) upgrade to 2024.8.17465.20240813T175259Z. Has anyone faced something similar, or is there any change introduced recently to this functionality that is causing this?

Thanks,
Rahul

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Best answer by RahulMohan

Hi @kautuk_sahni It was an issue with our custom code developed by our sites team that filtered all the links (https://). Once they excluded the share link from the filter, it started working.
Thanks,
Rahul

Thank you @hemant_arora and @digarg17 for looking into it.

3 replies

Hemant_arora
Hemant_arora
Level 8
September 30, 2024

 No issue identified in 2024.8.17569.20240822T203847Z-240700

 

 

    R
    RahulMohanAuthor
    Level 3
    September 30, 2024

    Hi @hemant_arora , Thanks for the reply. We are one version older (2024.8.17465) than what you have. The issue we are facing is not with the generation of the shared link, but when I try to open the shared link it's giving blank page even though I'm a administrator.

    Thanks,
    Rahul

      D
      Adobe Employee
      digarg17Adobe Employee
      Adobe Employee
      September 30, 2024

      Din't see any issue in 2024.9 or 2024.10. Try upgrading your environment as you should not be anyways working on old versions. If for any reason you don't want to upgrade your env , check once with admin user and if issue still exists login a support ticket to check with support team via admin console.

        R
        RahulMohanAuthor
        Level 3
        September 30, 2024

        Hi @digarg17 ,
        I'm an admin user in AEM and still I'm getting the blank page when I hit the shared link. We have already raised to Adobe support. But is there any changes introduced recently to this share link functionality? Any idea.

        Thanks,
        Rahul

          D
          Adobe Employee
          digarg17Adobe Employee
          Adobe Employee
          September 30, 2024

          Can you share URL format . Mine looks like below and I can access fine, assuming you are sharing from author touch UI.

           

          https://author-pxxxx-exxxx.adobeaemcloud.com/linkshare.html?sh= x.y

          https://author-pxx-exxxx.adobeaemcloud.com/linkshare.html?sh=cc5dde54_e6e4_4dfe_84f3_0a76ba9a200f.jstJoOf_LSJvwQE4Ia1QA6eVrKteWCLqptv8PAJOgXw

            kautuk_sahni
            Community Manager
            kautuk_sahniCommunity Manager
            Community Manager
            October 16, 2024

            @rahulmohan Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

            Kautuk Sahni
            R
            RahulMohanAuthorAccepted solution
            Level 3
            October 16, 2024

            Hi @kautuk_sahni It was an issue with our custom code developed by our sites team that filtered all the links (https://). Once they excluded the share link from the filter, it started working.
            Thanks,
            Rahul

            Thank you @hemant_arora and @digarg17 for looking into it.

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