Issues with Workfront AEM Connector

[MorganMeik]

Hi all,

My instance of AEM is having an issue with our Workfront connector. As of last week, users can't create linked project folders. We're also unable to access linked project folders that were previously uploaded, so users without a DAM license can't access the files they added to Workfront in the last 2 years. We met with a Workfront rep, but they believed it was an issue on the Workfront side. Still waiting to hear back from our AEM Assets reps.

Anyone else having similar issues? Or any recommended approaches?

Thanks,

Morgan

[Avinash_Gupta_]

Hi @MorganMeik 

Would you please let me know which WF-AEM connector you are using? Is it a native or enhanced connector?

We recently moved to the native connector, and it works seamlessly.  One thing that I have noticed is that it maintains the privileges that the users have on AEM. They can only access the files and directories for which they have access on AEM.

For the enhanced connector, have you recently tried there latest available package on software distribution? Any changes done on the cloud configurations in AEM for the WF configuration setup?