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attrdata-shenli
Level 2
May 27, 2019
Solved

Push notification auto opt out

  • May 27, 2019
  • 3 replies
  • 5810 views

The Android app I'm working on has Adobe Mobile Services SDK4 implemented and push notification was set up for it.

Push notification is working fine, however occasionally I run into the trouble of not receiving push notifications. When I check the logs in Charles, I noticed that sometimes there's a lifecycle call being sent from the SDK that opts me out.

Questions is, what could be the trigger of causing this lifecycle call which is sending push.optIn as 'False'? On app reinstall, a lifecycle call that sends push.optIn as 'True' is triggered and I'm able to receive push notification again.

In the ADBMobileConfig.json, "privacyDefault" was also set as "optedin".

Did not encounter this issue in iOS.

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    Best answer by Jennifer_Andrews

    attrdata-shenlitan​,

    This hit is sent when the below app code method is called. 

    Config.setPushIdentifier(token);

    For example, in order to designate that a user has opted-out of push, you would call `Config.setPushIdentifier(null);`  and for true it would be the token.

    Jen

    3 replies

    Jennifer_Andrews
    Adobe Employee
    Jennifer_AndrewsAdobe EmployeeAccepted solution
    Adobe Employee
    May 29, 2019

    attrdata-shenlitan​,

    This hit is sent when the below app code method is called. 

    Config.setPushIdentifier(token);

    For example, in order to designate that a user has opted-out of push, you would call `Config.setPushIdentifier(null);`  and for true it would be the token.

    Jen

      A
      attrdata-shenliAuthor
      Level 2
      May 30, 2019

      Thanks Jen!

      K
      keshavna
      June 28, 2023

      tanks  u

      a

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